etiquette & policies

as a private beauty boutique, to ensure the best possible experience for each of our guests, the following etiquette & policies will be observed:

 

arrival / late arrival

  • please arrive about 5 minutes prior to your scheduled appointment to allow time for you to check-in, go the restroom, fill out or update intake paperwork. new guests will be asked to complete a confidential waxing & skincare questionnaire, designed with your well being in mind. 

  • late arrival may result in a shortened treatment time to ensure that we are not delayed for the next guest. please appreciate that we cannot adjust pricing for reduced service time due to late arrival. LVL lash lift treatments cannot be shortened; your 50% booking fee will be forfeited if the schedule does not allow. after 10 minutes of any other appointments, they will be cancelled & rescheduled with applicable charges.
     

cancellation policy

the wild kind beauty's policies are presented with the intention & tradition of providing unparalleled service for my established & future clientele.

  • your appointments are very important to the wild kind beauty, & are reserved especially for you. should you need to cancel or reschedule your appointment, we respectfully request at least 24 hour notice.

  • the online booking system sends out 3 reminders and confirmation messages 48 hours AND 24 hours in advance, & it is your responsibility to remember your appointment dates & times to avoid late arrivals, missed appointments, & the cancellation fee.

  • please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time & clients on the waitlist miss the opportunity to receive services. 

  • each client is granted 1 "freebie" to the late cancellation policy, as we understand life happens and things come up!

  • after that freebie, in the event that we do not receive the required notice for adjustments & cancellations, please be aware:

    • notification given at least 24+ hours prior to your appointment are not subject to any fees

    • notification given less than 24 hour prior to appointment time will result in a 50% charge of the service total booked

    • ANY/ALL NO SHOWING for your appointment will result in a 100% charge of the reserved service amount.

  • all bookings for LVL lash lifts as well as any group of services over 2 hours must be reserved & held with a nonrefundable 50% booking fee to be applied towards service upon completion.​

these cancellation fees must be paid in full prior to booking your next visit & a 50% booking fee will also be required to be held on file for any future bookings. the deposit is then applied towards the service upon checking out after your treatment.

 

by scheduling with the wild kind beauty, you acknowledge that you understand and accept this cancellation policy. if you are unable to respect the policies, unfortunately we will not be a good fit and I cannot afford to do business with you as my guest. 

why are intake forms & consultations important before treatments?

  • health information is collected in order to promote a safe and healthy environment for my clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. no service is performed without a detailed consultation.

  • consultations are a vital part of your decision making process. everybody’s needs are individual and I need to understand yours. my main concern is the well being of my clients and prospective clients, & consultations allows for a thorough discussion with regard to your needs and suitability for treatment. being made fully aware of the benefits, effects, side effects, risks, limitations and possible cost of any treatment allows you to make an informed decision with regard to your treatment and care.

  • please advise the wild kind beauty of any special health conditions on scheduling your appointment as this may effect your selected treatment(s). should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, I advise you to consult your doctor before your treatment and present me with a doctor’s note of approval. I have the right to refuse service due to contraindicated health conditions. 
     

illnesses, cold sores, sunburns, etc.

the wild kind beauty recognizes that both the esthetician and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell.  

  • please give ample notice to reschedule your appointment the moment you believe you may be experiencing one of these illnesses.

  • if you have any of the following contagious illnesses your treatments will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Shingles, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Cold Sores, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Hand, Foot and Mouth Disease, Scabies, Sore Throat, Thrush, Whooping cough and the common cold.

sanitization and sterilization

sanitization is of utmost priority at the wild kind beauty. I use hospital grade sterilants and virucides to thoroughly disinfect and clean all of my tools and equipment. if an item cannot be thoroughly sterilized it is thrown away after use.
 

children under 10

due to the potentially hazardous products & expensive equipment in the studio, please make other arrangements for your children on appointment days. the wild kind beauty, reserves the right to cancel your appointment and charge you for the booking - no exceptions! the wild kind beauty will not be held accountable for injury or accidents to, or caused by, unsupervised children.
 

teens

clients 12 to 18 years old must present written permission from their parents or guardian prior to their first waxing or skincare service. clients under 15 years old must have a parent or guardian present at all times. no brazilian waxing will be performed on a minor under the age of 16.
 

method of payment

cash & all major credit cards are accepted. prices are subject to applicable taxes and are subject to change. treatment times are approximate. 
 

returns / exchanges / refund policy

all gift cards and pre-paid services are non-refundable, but are transferable. sale items are final. bring in your existing skincare products & receive 10% off your retail purchase.

  • refund policy - products. the wild kind beauty sells all skincare products brand new and for personal use only. I cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. if there is a fault with the product I can send back to the manufacturer for review. for all other products we can exchange or return with receipt within 7 business days.

  • refund policy - services. all treatments are carried out by a NYS Licensed Esthetician with certifications for the modalities offered. if you had a treatment that you are unsatisfied with please contact me immediately. while I cannot give refunds on any treatments I will absolutely look into your concerns immediately & provide any recommendations possible.

    • packages/series. I am unable to issue returns or reimburse any payment transactions on packages or series that was purchased. I will happily exchange them for you for other services of equal value or credit of equal value.

 

valuables

you may be asked to remove jewelry for some treatments. there is a jewelry bowl available to you for safekeeping. however, the wild kind beauty does not assume liability for lost personal items.
 

gift certificates 

gift certificates are non-refundable and are not redeemable for cash & can only be used on full priced services. all gift certificates must be presented at your appointment. dollar amount gift certificates do not include taxes (or gratuity unless otherwise noted).
 

promotions / specials

any promotions or specials offered by the wild kind beauty can not be used or combined with any other offer, promotions or third party gift certificates
 

disclaimer / waiver

the wild kind beauty may reserve the right to refuse service to anyone for inappropriate behavior or illness listed as contraindications above for services. the wild kind beauty assumes no responsibility for any disclosed or undisclosed illness or personal injury. 
 
by scheduling an appointment, you are indicating that you understand and accept these terms and conditions stated in the policies. a written format of these policies will be included in your intake form information for your signature. 
 

thank you for your understanding & I very much appreciate your business!