etiquette & policies
as a private beauty boutique, to ensure the best possible experience for each of our guests, the following etiquette & policies will be observed:
arrival / late arrival
please arrive about 5 minutes prior to your scheduled appointment to allow time for you to use the restroom & get settled in.
late arrival may result in a shortened treatment time to ensure that we are not delayed for the next guest. please appreciate that we cannot adjust pricing for reduced service time due to late arrival. LVL lash lift treatments cannot be shortened; your 50% booking fee will be forfeited if the schedule does not allow. after 10 minutes of any other appointments, they will be cancelled & rescheduled with applicable charges.
the wild kind beauty's policies are presented with the intention & tradition of providing unparalleled service for our established & future clientele. by booking an appointment, you are agreeing to these policies.
your appointments are very important to us, & are reserved especially for you. should you need to cancel or reschedule your appointment, we respectfully request at least 24 hour notice.
the online booking system sends out 3 reminders and confirmation messages starting 72 hours, 48 AND 24 hours in advance... it is your responsibility to remember your appointment dates & times to avoid late arrivals, missed appointments, & the cancellation fees.
notification given at least 24+ hours are not subject to any fees.
in the event that we do not receive the required notice for adjustments & cancellations, please be aware:
notification given less than 24 hours prior, UP UNTIL 1 HOUR PRIOR, to appointment time will result in a 50% charge of the service total booked. this includes removing of any services on the guest's part during the appointment that was previously booked.
each client is granted 1 "freebie" per year to this late cancellation policy, as we understand life happens and things come up!
any cancellations within 1 hour of your appointment time will result in a 100% charge of the reserved service(s).
ANY/ALL NO SHOWING for your appointment will also result in a 100% charge of the reserved service amount.
when you cancel your appointment without giving enough notice, or forget or miss your appointment, we miss the opportunity to fill that appointment time & clients on the waitlist miss the opportunity to receive services.
these cancellation fees must be paid in full prior to booking your next visit & a 50% booking fee will also be required to be held on file for any future bookings. the deposit is then applied towards the service upon checking out after your treatment.
all bookings for lash lifts as well as any group of services over 2 hours must be reserved & held with a nonrefundable 50% booking fee to be applied towards service upon completion.
by scheduling with wild kind beauty, you acknowledge that you understand and accept this cancellation policy. if you are unable to respect the policies, unfortunately we will not be a good fit and we cannot afford to do business with you as my guest.
why are intake forms & consultations important before treatments?
health information intake is collected in order to promote a safe and healthy environment for my clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. no service is performed without a detailed consultation.
consultations are a vital part of your decision making process. everybody’s needs are individual and we need to understand yours. my main concern is the well being of my clients and prospective clients, & consultations allows for a thorough discussion with regard to your needs and suitability for treatment. being made fully aware of the benefits, effects, side effects, risks, limitations and possible cost of any treatment allows you to make an informed decision with regard to your treatment and care.
please advise the wild kind beauty of any special health conditions on scheduling your appointment as this may effect your selected treatment(s). should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, we advise you to consult your doctor before your treatment and present me with a doctor’s note of approval. We have the right to refuse service due to contraindicated health conditions.
illnesses, cold sores, sunburns, etc.
the wild kind beauty recognizes that both the esthetician and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell.
please give ample notice to reschedule your appointment the moment you believe you may be experiencing one of these illnesses.
if you have any of the following contagious illnesses your treatments will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Shingles, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Cold Sores, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Hand, Foot and Mouth Disease, Scabies, Sore Throat, Thrush, Whooping cough and the common cold.
sanitization and sterilization
sanitization is of utmost priority at the wild kind beauty. We use hospital grade sterilants and virucides to thoroughly disinfect and clean all of my tools and equipment. if an item cannot be thoroughly sterilized it is thrown away after use.
children under 10
due to the potentially hazardous products & expensive equipment in the studio, please make other arrangements for your children on appointment days. wild kind beauty, reserves the right to cancel your appointment and charge you for the booking - no exceptions! the wild kind beauty will not be held accountable for injury or accidents to, or caused by, unsupervised children.
clients 12 to 18 years old must present written permission from their parents or guardian prior to their first waxing or skincare service. clients under 15 years old must have a parent or guardian present at all times. no brazilian waxing will be performed on a minor under the age of 16.
method of payment
cash & all major credit cards are accepted. prices are subject to applicable taxes and are subject to change. treatment times are approximate.
returns / exchanges / refund policy
all gift cards and pre-paid services are non-refundable, but are transferable. sale items are final. bring in your existing skincare products & receive 10% off your retail purchase.
refund policy - products. the wild kind beauty sells all skincare products brand new and for personal use only. we cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. if there is a fault with the product we can send back to the manufacturer for review.
refund policy - services. all treatments are carried out by a NYS Licensed Esthetician with certifications for the modalities offered. if you had a treatment that you are unsatisfied with please contact us immediately (within 24 hours). while we cannot give refunds on any treatments we will absolutely look into your concerns immediately & provide any recommendations possible.
packages/series. we are unable to issue returns or reimburse any payment transactions on packages or series that was purchased. we will happily exchange them for you for other services of equal value or credit of equal value.
you may be asked to remove jewelry for some treatments. there is a jewelry bowl available to you for safekeeping. however, the wild kind beauty does not assume liability for lost personal items.
gift certificates are non-refundable and are not redeemable for cash & can only be used on full priced services. all gift certificates must be presented at your appointment. dollar amount gift certificates do not include taxes (or gratuity unless otherwise noted).
promotions / specials
any promotions or specials offered by the wild kind beauty can not be used or combined with any other offer, promotions or third party gift certificates
disclaimer / waiver
the wild kind beauty may reserve the right to refuse service to anyone for inappropriate behavior or illness listed as contraindications above for services. the wild kind beauty assumes no responsibility for any disclosed or undisclosed illness or personal injury.
by scheduling an appointment, you are indicating that you understand and accept these terms and conditions stated in the policies. a written format of these policies will be included in your intake form information for your signature.
thank you for your understanding & for supporting a small business!